Creative Serum Pty Ltd - Payment Policy

The proposed project total reflects a good faith estimate based on existing understanding of the objectives and priorities of your project. If the project scope changes to an extent that substantially alters the specifications described in the original estimate, a proposal revision memo will be submitted, and a revised or additional fee must be agreed upon before further work proceeds.

Deposit Payments

Upon accepting our proposal, a 50% deposit is payable prior to commencing any work by Creative Serum. The deposit covers our set up and the first stages of the design & development. The deposit payment is required no less than 7 days prior to the start date of the project as agreed between both parties.

All payment options are subject to the terms stated on the invoices provided by Creative Serum.

A deposit invoice will be produced after Creative Serum has received notification of the acceptance of this quote, payment of the deposit is required prior to commencing the scope of work.

Payment Schedule:

50% deposit upon acceptance of the quote

25% payment at Review Stage #1

25% prior to delivery/go-live of website

Invoice Payments

Terms of payment are stated on all Creative Serum invoices as well as the payment method options we offer. Invoice terms are relative to the product or services provided.

For Print, Signage, Packaging/Promotional Material and Apparel products, payment of the full invoice is due prior to production/delivery.

For service based invoices including but not limited to: website design & development, graphic design, and online marketing services, payment is due within 7 days of the invoice date. Creative Serum reserves the right to cease work based on non-payment of an outstanding invoice, including progress payment invoices (this will be strictly enforced).

Suspension/Termination of Services

Creative Serum reserves the right to suspend any services relating to any outstanding invoice that exceeds 30 days of its due date. The client will be provided reminders regarding the overdue account prior to the associated services being suspended. If an annual ‘Creative Serum WebHost Management – 12 Months’ invoice becomes overdue beyond 30 days, the suspension of service will include the website and emails being hosted on that account. A fee of $99.00 inc GST is applied to any account that has been suspended and requires re-establishment, payable prior to restoring the services.

Creative Serum Pty Ltd will not be held responsible for any loss of data, files, emails and backups, nor responsible for potential loss of business/income during the period of non-service.

Web Hosting & Account Management

Web Hosting & Account Management is charged annually in advance of 12 months. Details of Creative Serum’s ‘Annual Web Hosting & Management Service’ are provided in a separate document for information on the services provided. Renewal invoices will be automatically issued 30 days in advance of the renewal date unless a written cancellation notice is provided (email or post). See cancellations.


Cancellations to services must be advised in writing within 7 days of receipt of an invoice if you wish to cancel your Hosting and Account Management Services. There are no cancellation fees, however, any outstanding invoices must be paid prior to Creative Serum providing associated website/hosting files and login information for transfer. Accounts must be transferred to your new host provider within 7 days of submitting a cancellation request. Accounts and all associated services including emails will be deleted from our server after 30 days of submitting a cancellation request. Creative Serum Pty Ltd will not be held responsible for any loss of data, files, emails, backups, etc.


Google Ad and Social Media Advertising Campaigns

If the Term is less than a period of three (3) months, the Fees shall include a retrospective establishment fee of $500.00, unless waived by Creative Serum in writing.

Term and Termination: Both Creative Serum and the Client may terminate this Agreement with or without cause at any time by providing the other with 28 days prior written notice. Such notice must be provided on the Payment Date and, if provided between Payment Dates, it shall be deemed to be provided on the next Payment Date. Until the Agreement is terminated, Creative Serum shall provide the Services in accordance with the Agreement and the Client shall pay the Fees and continue to observe its obligations under the Agreement. The client may choose to forfeit the service but is still liable for full terms fees. Creative Serum may terminate this Agreement immediately by written notice to the Client in the event that the Client breaches this Agreement and, in such case, the Agreement shall terminate upon service of such notice on the Client and Creative Serum may suspend the provision of services with effect on and from that date.

Third Party Providers

Creative Serum recommends the use of our trusted providers for services such as web hosting, domain registration and delegation, email, SEO, and IT services.

Administration fees may apply for time spent when Creative Serum engages an existing provider on behalf of the client. Fees will be charged at our hourly rate and are subject to our 'minimum charge policy'.